A straightforward summary of what's covered, how repairs work, and what to expect from our support in Brazil.
What the warranty covers
Covered for 1 year
Motor
Battery
Controller
Not covered (wear parts)
Tires and tubes
Brake pads and discs
Cables and chains
Other items subject to normal wear from use
How repairs work
The process is simple, start to finish:
1. Talk to usDescribe the issue on WhatsApp or through the contact form, with photos or video when possible.
2. Diagnosis togetherOur team helps identify the cause and lets you know whether the item is covered by warranty (motor, battery, controller) or is a wear part.
3. Repair or replacementItems covered by warranty are repaired or replaced. Wear parts are the customer's responsibility, and our team points you to where to find them.
Spare parts
We're building out a Brazil-based spare parts stock — it isn't an available service yet. In the meantime, we review each case individually with you to make repairs as practical as possible.
Regulatory note
Based on power and top speed, some HISPEED models fall under Brazil's "ciclomotor" (moped) category — this may require registration, plates, and a category-A driver's license. Check your local Detran requirements before riding. (General information, not legal advice.)
